Complaints Policy. Disputes regarding the improper performance or non-performance of the contract are handled not in court, but in accordance with the procedure established by the Consumer Protection Law of the Republic of Lithuania, through the State Consumer Rights Protection Service. The service is located at Vilniaus g. 25, 01402 Vilnius, email: tarnyba@vvtat.lt, phone: +370 5 262 67 51, website: www.vvtat.lt. Requests can be submitted electronically via the EGS platform. http://ec.europa.eu/odr/.
